Windows tools: Task Manager, MMC snap-ins (Event Viewer, Disk Management, Task Scheduler, Device Manager, Certificate Manager, Local Users and Groups, Performance Monitor, Group Policy Editor), msinfo32, Resource Monitor, System Configuration, Registry Editor, Disk Cleanup

Windows includes a toolbox of graphical utilities, and the exam gives you a symptom or a task and asks which tool to open. Learning each tool's purpose and its run command pays off twice: you answer questions quickly, and in real support work you can launch most of them from the Run box (Windows key + R) or a command prompt without hunting through menus. Think of each tool as the answer to a specific question a technician asks.