Once you have identified a probable cause, you need to choose a fix. The guiding rule is to try the least disruptive fix that addresses the cause, then escalate to more drastic options only if needed. A reboot costs the user a minute; a reimage can cost a day. Before anything that could lose data, back up the user's files, and document every step in the ticket so the next technician knows what was tried.
Free account
Keep reading for free
Create a free StudyToCert account to read the rest of this lesson: 7 more sections, 7 key terms, a real-world example, an exam tip and self-check questions. Every lesson, lab and practice test is free with an account.