Mobile troubleshooting follows the same method as PC troubleshooting, but the tools are simpler and the fixes follow a predictable ladder. From least to most disruptive: close and reopen the app, restart the device, update the app and the operating system, clear the app's cache or data, reinstall the app, reset network settings, and as a last resort back up and factory reset. Knowing that ladder lets you pick the right next step for each symptom, which is exactly what exam questions ask.
Free account
Keep reading for free
Create a free StudyToCert account to read the rest of this lesson: 7 more sections, 8 key terms, a real-world example, an exam tip and self-check questions. Every lesson, lab and practice test is free with an account.