Cloud productivity tools: email, synced storage, collaboration suites, account setup and licensing

Most organizations now run their everyday productivity software as cloud services, such as Microsoft 365 or Google Workspace. Instead of installing a mail server and file server on site, the company subscribes to hosted email, file storage, calendars and collaboration apps, and the provider runs the servers. As a support technician, you will set up accounts, connect devices, fix sync problems, manage sharing and assign licences. The exam focuses on how these services behave and what commonly goes wrong.