IT performance monitoring, reporting and quality management: KPIs, balanced scorecard, maturity

Governance needs feedback. Leaders cannot direct IT well unless they know whether it is delivering what was promised, at what cost and with what risk. Performance monitoring provides that feedback through meaningful measures and regular reporting, and quality management makes sure processes and products meet requirements consistently rather than by luck. The CISA exam tests whether you can tell a useful metric from a vanity metric, and whether you know the tools used to structure measurement.